Tutto · Support
With Tutto you find a free pitch in Baku, book the hour, split the cost with friends and find players for your team. Got a question? We're here.
Contact us
To help us help you faster, include the phone number your account uses, the game's date and venue, and for payment questions the amount and time.
Frequently asked questions
How do I book?
In Discover, pick a venue and a free hour, choose how to pay and confirm. Once the hour is confirmed it shows in My games.
What payment options are there?
- I pay in full: you pay the pitch fee by card now.
- Book with deposit: you pay the venue's deposit now and the rest later.
- Cash: nothing is charged in the app; you pay the pitch fee in cash at the venue.
Which options are open depends on the venue; the app shows them before you book.
How does "Split the amount" work?
With "I pay in full" or "Book with deposit" you can turn on "Split the amount". The pitch fee is split equally between the players and everyone pays their share by card in the app. As friends pay, the extra goes back to your card. Shares must be paid at least 3 hours before kick-off.
How do I invite friends?
Share the invite link from the game page (WhatsApp, Telegram, SMS). Your friend opens the link and joins; if they don't have the app, they download it first.
We're short of players. What can I do?
Post the game in Find a game: players apply and you accept. You can also join open games there yourself.
How do I cancel a booking? Do I get my money back?
My games → open the game → Cancel. Before you confirm, the app shows exactly how much goes back to the card.
- Cancel before free cancellation ends (usually 3 hours before kick-off; the exact time is on the booking) and everyone who paid gets their payment back to their card in full.
- Cancel after that and nothing goes back to the cards.
- If the venue cancels, everything paid is returned in full.
When will the money reach my card?
The refund shows in the app at once (Profile → Payments and receipts). When it reaches your card depends on your bank and can take a few working days. If it takes much longer, contact us.
My payment failed. Was I charged?
If a card payment doesn't go through, you aren't charged, and the app says so ("Nothing was charged"). To be sure, open Profile → Payments and receipts: every payment and refund is there. If your card was charged but the payment isn't listed, contact us.
Where do I get a receipt?
Profile → Payments and receipts → open the payment: the receipt is there and you can share it.
I'm not getting the SMS code.
Check the number, wait a moment and tap "Resend code". If it still doesn't arrive, contact us.
How do I remove or change a card?
Profile → Saved cards.
How do I manage notifications?
Profile → Notification settings. Payment and cancellation notifications can't be turned off, so you never miss news about your money.
How do I change the app's language?
Profile → Language: Azərbaycan, Русский, English.
Deleting your account
- In the app
- Profile → Account details → Delete account. You confirm with Face ID, Touch ID or your phone's passcode.
- Can't sign in?
- Email support@tutto.az from the phone number your account uses and we'll delete it for you.
- What deletion does
- your profile, photo and personal data are deleted and the account can't be signed in to again. Payment records the law requires are kept for the required period. If you have an upcoming game, cancel it first.
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